what is a managed service agreement (MSA)?

As companies find the need to focus their resources on internal strategy and project delivery, more and more clients are choosing to outsource their recruitment operations to an external consultancy and free their Line Managers and HR department from this time consuming task.

key benefits of the MSA


  • Industry figures suggest that (dependent upon the level of a position) a vacancy that remains unfilled can cost between £150 – £500 per day in terms of lost productivity. Our aim is to reduce the time to hire and therefore generate savings for you


  • Saves Hiring Manager’s time by enabling the manager to deal with one point of contact


  • Enables business to build closer relationships with one contact - provision of a dedicated recruitment partner who will gain a thorough understanding of your business


  • Provides metric management – time to fill, cost to hire etc.


  • Re-energises current recruitment activities and by working to service level agreements (SLAs); we can find the best possible candidates for you in a shorter timeframe


the process

cazden would work with partner recruitment suppliers to strict service level agreements (SLAs) on all recruitment needs. We would approach your current preferred suppliers and invite them to work with us. All CVs sent from other suppliers would be vetted by cazden before being submitted to you. 

cazden currently work with a number of leading recruitment agencies across the UK as part of other master services agreements. We are confident that we would be able to agree terms with the right agencies to ensure your recruitment needs are managed efficiently and effectively. Please feel free to get in touch with us to discuss further - contact us